Privacy Policy

Last updated: August 6, 2026

This Privacy Policy sets out how Nalgene processes personal information connected with visits to our site and purchases of reusable water bottles and hydration accessories for outdoor, fitness, kids, and everyday use.

Personal Information Categories

Depending on your interaction, we may collect:

  • Identifiers and contact details: name, email, telephone number, billing and shipping address, account information, and customer-service identifiers.
  • Order and commercial data: items viewed or purchased, cart activity, transaction history, returns, exchanges, preferences, and order communications.
  • Payment-related data: payment method, billing details, authorization results, and limited transaction information. Shopify and authorized processors handle card data; Nalgene does not need to store complete card numbers.
  • Device and internet activity: IP address, browser, device and operating-system information, referring URLs, pages viewed, clicks, session events, cookie identifiers, and approximate IP-based location.
  • Communications and content: support messages, reviews or other content you choose to provide, and our responses.
  • Marketing and preference data: subscriptions, promotion interactions, advertising engagement, and inferences used to present relevant content.

Information can come directly from you, automatically from your browser or device, and from Shopify, payment processors, carriers, analytics and advertising partners, fraud-prevention providers, and other service providers.

Reasons for Collection

  • Process, fulfill, ship, track, return, exchange, cancel, and refund orders;
  • Operate accounts, carts, checkout, and customer support;
  • Authenticate payments, detect fraud, secure services, and enforce store terms;
  • Maintain and improve site performance, merchandising, and service quality;
  • Send transactional messages and marketing communications where permitted;
  • Understand site use, measure campaigns, personalize experiences, and provide relevant advertising;
  • Meet legal obligations, respond to lawful requests, and protect customers, Nalgene, and others.

Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and comparable technologies for essential storefront operation, cart and account functions, preferences, analytics, security, fraud prevention, and advertising. Essential cookies support navigation and checkout; preference cookies remember choices; analytics technologies measure usage; and advertising technologies help assess or personalize campaigns.

You can block or delete cookies in browser settings. If our store provides a consent or privacy-preference tool, it may be used to manage non-essential technologies. Some features may work differently when cookies are disabled.

Google Ads, Remarketing, and Conversion Tracking

We may use Google Ads services, including remarketing and conversion tracking. Google and its partners may use cookies or similar identifiers to understand whether an advertisement led to a visit or purchase and to show ads based on prior interaction with our store. Data may include IP address, device and browser data, pages viewed, ad interaction, and conversion events. We do not intentionally send full payment-card numbers to Google.

Manage Google advertising preferences through Google Ads Settings and review additional industry choices through the Digital Advertising Alliance.

Disclosure of Information

We may disclose relevant information to Shopify; payment processors; hosting, security, fraud-prevention, analytics, advertising, email, and customer-support providers; fulfillment and delivery partners; professional advisers; authorities when legally required; and parties involved in a business transaction. Recipients receive information for their services, legal compliance, or the purposes stated above.

We do not sell personal information for money. Certain advertising or analytics disclosures may be treated as “selling” or “sharing” under California law even without a monetary payment. We do not knowingly sell or share personal information of consumers under 16.

California Privacy Rights (CCPA/CPRA)

Subject to legal exceptions, California residents may request to know or access personal information; obtain categories of sources, purposes, and recipients; correct or delete information; receive a portable copy; opt out of sale or sharing; limit certain uses of sensitive personal information where applicable; and exercise rights without unlawful discrimination.

Do Not Sell or Share: use our Your Privacy Choices page or email Support@Nslgene.shop with the subject “Do Not Sell or Share My Personal Information.” You may also use an available cookie/privacy control. We honor legally recognized opt-out preference signals where required.

For access, correction, deletion, portability, appeal, or another privacy request, email us and describe the request. We may verify identity using account or transaction information. Authorized agents may act with appropriate proof of authority and verification. We respond within applicable legal timeframes.

Data Retention

Information is kept only as long as reasonably necessary for orders, support, business and tax records, fraud prevention, dispute resolution, and legal obligations. Retention varies by record and purpose; information is deleted or de-identified when no longer reasonably needed.

Security

We maintain reasonable administrative, technical, and organizational safeguards appropriate to the information handled. No transmission or storage system is completely secure, and absolute security cannot be guaranteed.

Children’s Privacy

Our store is not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has submitted information so we can review and delete it as required.

Your Choices and Additional Rights

You may unsubscribe from promotional email using the link in a message, although transactional communications may continue. Depending on your state, additional access, correction, deletion, portability, opt-out, and appeal rights may apply.

Policy Updates

We may revise this policy for operational, legal, or service changes. The posted “Last updated” date identifies the current version.

Contact Us

Nalgene
Email: Support@Nslgene.shop
Phone: (952) 604-5250
Address: 487 N Michigan St, South Bend, IN 46601, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM, Eastern Time (America/New_York).